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FAQ

How do I register with shmoti?

Click on the link on the homepage of shmoti.com. Go to new user registration form and fill up the details like Email id, Password, confirm password and mobile contact number then click on ‘Submit’ .

After submitting your details you will receive a confirmation e-mail.

Is it necessary to register for booking tickets?
Why am I being asked for my Mobile number?

It is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS,which should be shown at cinema venue.

What are the benefits of registering on the site?

Once you register, you get access to your booking history on the site.you also have the option to resend the confirmation to your registered EMAIL.

If I forget my password, What should I do?

Go to login in page by clicking login button available on the header on any page of the website. On the login page you can find “forget password” or else click on this link shmoti.com/booking/my-account/lost-password. Here, enter your email id then you will receive a mail about details of your password.

Ticket Booking:

Before booking Tickets :
When does advance booking open on shmoti?

Commencement of booking depends entirely on cinema planning and the release date of the movie. Whenever the cinema opens the show for advance booking online, the show is made available on shmoti.

Do you charge extra fees for a booking?

Shmoti internet handling fees depends on the ticket price and the venue selected and the service tax on the convenience fee plus government taxes if applicable will be charged.

Can I choose my seat at the cinema?

Absolutely, this is one of the most beneficial features we offer so that our customers have a good ticketing experience. You have the choice of selecting or changing your seats at every step of the transaction. This facility is available to only those venues that offer seat selection.

How many tickets can I book in one transaction?

You are allowed a maximum of 5 tickets per transaction.The maximum quantity of tickets available may vary from time to time.

Do you have telephone number where I can contact you and book my tickets?

We are working on providing an IVR Service, but not as of now we restrict our services to the web.

Do you have a cut off time for booking tickets?

The cut-off time for booking may vary from cinema to cinema as it is governed by the cinema. It’s usually 1-2 hours before the show start time we suggest you get the booking done at the earliest and on availability.

Do you have minimum age for children to buy a ticket:

Children aged 3 years and above will require a separate ticket.

During Booking Tickets :
Is there a way to confirm whether my tickets have been booked?

As soon as your booking is confirmed, a confirmation e-mail and SMS containing your booking details is sent across to the contact details entered while booking. In case you have not received the confirmation e-mail/SMS you can login into your account and check the booking history

What if I book tickets through the website and do not get the confirmation email / SMS.

In case your confirmation details are lost, Login and Resend Confirmation’ link on the website to resend the confirmation e-mail.

Procedure to book tickets through shmoti.com:

Log on to www.shmoti.com

Register yourself

Select the desired City. On selecting a specific city, you would be able to view all the current and upcoming events in that particular City/Region.

Select movie/cinema, Show date & time.(You can change the date using the calendar)

Select the seating category and the no. of seats.

Now, you will see the screen seating layout.

‘Choose Seats’ as per your preference. (available seats are shown in green and your selected seats are shown in pink,the seat legends are dispalyed above the seat layout)

Click on ‘Complete booking and pay’

Crosscheck your show details and the amount payable in the Booking Summary.

If you are registered user, enter Login details

Click on ‘Make Payment’ to go ahead with your booking on payment gateway.

Choose the preferred Mode of Payment according to your preffered payment gateway

Enter your Card number and other card details.

Read and Check ‘I Agree to the Terms and Conditions’

Click on ‘Proceed Payment’

Once the transaction is completed, your account will be debited and You will receive a booking confirmation number. A confirmation email and SMS will be sent across to you with all the booking details.

The Credit/Debit Card holder or the account holder in case of a netbanking transaction need to be present during time of ticket collection. In a rare case, if you do not receive the email or SMS, please check for the booking history (For Registered users) on the website, or click on the ‘Resend Confirmation’ option to get a new confirmation.

You can also contact at [email protected] for assistance.

After Booking Tickets:
Will my movie tickets be delivered after my booking is completed?

Your movie tickets are confirmed and paid for, and need to be collected from the box office counter at the cinema at the time of the show.Please note that you will be required to show the Credit/Debit card used while transacting along with the confirmation E-mail/SMS and sign on the acknowledgement slip while collecting the tickets.

Do I need to carry my Credit/ Debit card when I collect my tickets?

Yes. It is necessary to carry the Credit/ Debit card used for booking when you pick the tickets from the cinema. This is to ensure that the person booking the ticket is the bonafide owner of the card.

What do I carry while collecting the tickets incase of a Net Banking Transaction.

For movie bookings, tickets need to be collected from the cinema box office available at the cinema. Tickets once confirmed can be collected by presenting a copy of the confirmation e-mail or SMS and the original photo ID proof incase of booking through a Netbanking payment mode.

If I book tickets on my credit card for my friends/family, but I cannot attend the show personally. How do I ensure that they will be issued tickets at the cinema without my card?

In a rare case scenario, where the cardholder is absent during the collection of tickets, the person collecting the tickets needs to show the photocopy of the front and reverse side of your card which should be signed by the cardholder along with the confirmation mail/sms. We recommend you scratch off the CVV number for security reasons. Enjoy the show!

How much time before the show do I have to collect my tickets?

Since the ticket is already paid for, it is available for collection at the box office. However, we recommend collecting the ticket 30 minutes before the show at the box office/enterance gate.

If I give my booking number, ex- __________. Can you check and revert, if my booking is confirmed?

You are a registered user, please login with your username and password. Then check the Booking History section, which will show a list of all bookings done by you. If the booking details show up in this section, then your booking has been successful.

If I accidentally book my tickets for today instead of tomorrow, how do I change the tickets?

Tickets once booked are considered as sold. Hence it is not possible to cancel, replace or refund a confirmed booking. Please make sure you have the correct tickets books before payment.

Do I have the option of changing my seat numbers?

No. You cannot change the seat numbers of a ticket once it is booked. Please make sure you choose correct seats while booking.

Do I have the option of changing the show time after I have booked the tickets?

Once a ticket is booked, it is considered as sold and there is no privilege to revise the booking details. Please make sure all the details of the tickets is correct before confirming.

Can we cancel or replace our tickets?

As per cinema policy, once a ticket has been paid for, it is considered as sold. It cannot be replaced or cancelled.

Payment

Verified By Visa – MasterCard Secure Code

The RBI has made it mandatory, from 1st August 2009 onwards, for all online transactions to have an extra level of authentication to make online shopping safer. The ‘extra’ level is a password that you will have to enter after entering your credit/debit card details while making online payments. You will require this for transacting on any website in India, including shmoti. This new technology is called VBV – Verified by Visa or MSC – MasterCard Secure Code

How do I get this ‘extra password’?

It’s simple. Log on to your bank’s website, register your card for Verified by Visa or MasterCard SecureCode and get your password. Each bank has its own process for card registration so log on to your bank’s website for details.

What do I do after registering with VBV/MSC?

Now, every time you book on shmoti, after entering your card details on the payment page, you will be redirected to your bank’s website. Enter your VBV/MSC password thereafter which you will be redirected back to shmoti for completing the booking process.

Do American Express cards have a similar authentication?

For Amex cards the ‘extra level of authentication’ will work slightly differently. Amex uses the AVS-Address Verification System. On the payment page on shmoti, you will be asked to enter your billing address. This will be checked against your billing address the bank has on its records. If the addresses don’t match your payment will be rejected. If you don’t remember your exact billing address, you can confirm it from your Credit Card statement.

What if my bank does not support VBV/MSC?

The RBI notification concerns cards issued within India only. If your card is issued outside India, your online transactions will go through even without this extra authentication step (unless your Card Issuer requires VBV/MSC authentication). If your card is issued in India and does not support VBV/MSC, we suggest you look for a new bank.

What are the modes of payment available to book tickets?

We have the below modes of payment available for purchasing tickets: Website:

1. Debit/Credit Card

2. Netbanking

We will be adding more new payment options in the near future.

When I enter my credit card information, the website asks for a CVV code. What is the CVV code?

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

1. For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.

2. For American Express cards, the CVV is the 4 digit number on the front right hand side of the card above the card number.

3. For State Bank of India (SBI) cards, there is a 19 digit number printed on the front of the credit card, of which the first 16 digits are the credit card number and the last three digits are the CVV code.

My booking has been rejected, but my credit card has been charged? What do I do?

This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.

The refund has still not been credited in my credit card account

As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank’s policy, it can sometimes take up to 15 working days for the reversal to take effect.

In spite of several reminders, the refund is still not reflecting on my card.

As per our company’s policy, a reversal request is sent to the bank by the end of the day from our end. It can take up to 10 working days for the reversal, depending upon the card issuing bank for the amount to reflect in your account. In a rare case, if it has been longer than 10 days, please feel free to contact us on us on 0936-2441438, or email us at [email protected] and we will take this up on priority with the bank/cinema hall to ensure the refund is done immediately.

Can I book my tickets without my credit card since I don’t want to disclose my credit card details?

credit card and debit card payments on shmoti are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

I have received a call and email from the risk management department of shmoti. What do I need to do?

For security reasons you may receive a call/email from risk management team at shmoti, all you need to do is email the requested documents mentioned in the mail so that our team can do the necessary verifications and authenticate your transaction.

Troubleshooting:
I am trying to book my tickets, but the drop down list is not working. What should I do?

Please try refreshing the page once and clear your browser cache. If you still face problems, please contact us or email us on [email protected] and we will look into it immediately.

What browser works best with shmoti?

Our website currently supports IE(version 11 ), Mozilla Firefox, Google Chrome, Apple Safari, Opera and are adding support for other browsers as well. We prefer you use chrome or safari, we also test our stuff on some mobile browsers like UCBrowser.

Does this site use cookies?

Cookies help us customize our site to our customers’ requirements, and offer a more personalized service.

What do I do if my booking is not completed?

We are sorry for the inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred and reverse any amount charged within 3 weeks.

I want to book tickets in bulk.

Please email us the details on your requirement at [email protected] and our customer care team would be happy to assist you.

I had booked tickets through shmoti, but the show has been cancelled. How do I get the refund?

Incase of show cancellation, the amount will be refunded to you within a week. If it has been longer than a week, please write to us at [email protected] and we will take this up on priority and ensure the refund is done immediately.

What is Verified by Visa?

Verified by Visa is a new way to add safety when you transact online. Adding a password to your existing Visa card, Verified by Visa, ensures that only you can use your Visa card online. It’s easy to activate for your existing Visa card, and it’s free.

I booked tickets through the website, but the transaction is not reflecting in my Booking History.

In order to have an update of your transaction, please ‘Sign In’ with your shmoti registered user id. before transacting.

I booked tickets through shmoti for the English version of the Movie but the cinema is screening the movie in Hindi version. What do I do?

This is a very rare situation. We request you to email us at [email protected] and our customer care team would be happy to assist you.